Privacy Policy

1. Introduction

This Privacy Policy applies to www.atomsindia.com and to information collected while we deliver services to our Clients. By using our website or services, you agree to the collection and use of information as described here. This policy should be read together with our Terms & Conditions.

2. Information We Collect

Information you give us:

• Name, phone number, email address and company name when you fill in a contact or quote form, call us, or message us on WhatsApp.
• Project details, website content, images, logos and files you send us for your project.
• Billing details such as GST number and billing address for invoicing.

Information collected automatically:

• IP address, browser type, device type, pages visited and time spent, collected through server logs and analytics tools.

3. How We Use Your Information

• To respond to enquiries and prepare quotations.
• To design, develop, deliver and support the services you have ordered.
• To send invoices, payment reminders and project updates.
• To improve our website and understand which services interest visitors.
• To send service-related or promotional messages, only where you have agreed. You can opt out at any time.
• To meet legal, tax and accounting obligations.

4. Cookies & Analytics

Our website may use cookies and similar technologies to remember preferences and measure traffic (for example, through Google Analytics). These tools collect aggregated usage data and do not tell us who you are. You can block or delete cookies in your browser settings; some parts of the site may not work as intended if you do.

5. Client Project Data

When we build websites, software or apps for you, we may handle data belonging to you or your customers (for example, user records in an ERP, CRM or school MIS). We process this data only to perform the agreed work, on your instructions, and we do not use it for our own purposes. As the Client, you remain responsible for having a lawful basis to collect your users' data and for publishing your own privacy policy.

Server access and credentials you share with us (such as FTP or hosting logins) are used only for the project and should be changed by you once the project is handed over.

6. IoT & Smart Device Data

Our home automation and IoT products (such as Water Softener IoT and RO Purifier IoT) may collect device status, usage readings, alerts and, where applicable, CCTV or sensor data. This data is used to provide remote control, monitoring, maintenance alerts and support. Camera and security footage is accessed only with your permission, for example to troubleshoot an issue you have reported.

7. Sharing & Disclosure

We do not sell or rent your personal information. We share it only:

• With service providers who help us operate, such as hosting, domain registrars, payment gateways, SMS/email providers and app stores, and only as needed for the service.
• When required by law, court order or a government authority.
• To protect the rights, property or safety of Atoms Group, our clients or others.

8. Data Security

We use reasonable security practices, including HTTPS encryption, access controls and secure hosting, to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we will notify affected users and the relevant authorities of a data breach where required by law.

9. Data Retention

We keep enquiry and project information for as long as needed to provide our services and support, and invoices and financial records for the period required under Indian tax law. When information is no longer needed, we delete or anonymise it.

10. Your Rights

Subject to applicable law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, you may:

• Ask for a summary of the personal data we hold about you.
• Ask us to correct, update or complete your data.
• Ask us to delete your data, where we are not legally required to keep it.
• Withdraw consent for marketing messages at any time.
• Raise a complaint with our Grievance Officer (see below).

11. Third-Party Links

Our website may link to other sites, such as WhatsApp, social media pages or client websites in our portfolio. We are not responsible for the privacy practices of those sites and encourage you to read their policies.

12. Children's Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has shared data with us, please contact us and we will delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when it was last changed. Continued use of our website or services after changes means you accept the updated policy.

14. Contact & Grievance Officer

For any questions, requests or complaints about this policy or your data, contact:

• Grievance Officer: Saurabh Chaurasia
• Email: [email protected]
• Phone / WhatsApp: +91 93038 30040
• Address: Atoms Group, Bhopal, Madhya Pradesh, India

We aim to respond to all requests within 30 days.